This policy outlines the terms and procedures for returning or exchanging any product purchased from our website, "WASIL." This policy applies to all products subject to WASIL's return policy. Products with specific return policies will have this information displayed on their product pages.

1. Return Conditions

• Return Period: You can request a return within the timeframe specified by the seller. For products directly sold by WASIL, the return period is 24 hours from the date of delivery.
• Product Condition: The product must be in its original condition, undamaged, and include all accessories and purchase documents.
• Reasons for Return: Returns are accepted in the following cases:
  • The product arrives damaged or defective. (Return request must be made immediately upon receipt.)
  • The product does not match the description on the website. (Return request must be made within 24 hours.)
  • Incorrect product was sent. (Refer to clause 5 of the shipping policy.)

2. Shipping Fees

• Shipping fees will be refunded to the customer if the return is due to an error on our part or a shipping error by WASIL.
• Shipping fees will be refunded to the customer if the product meets the return conditions in clause 1.
• In exceptional cases for products (provided that other return reasons are specified on the product page, such as a change of mind), shipping fees may be refunded.

3. Return Procedure

1. Contact Us: Contact us through our contact page.
2. Return the Product: Return the product in its original packaging with all accessories and purchase documents to the address provided on our contact page.
3. Evaluation: We will evaluate the product upon receipt to ensure it meets the return conditions.
4. We reserve the right to modify this return policy at any time, so please review the return policy before purchasing a product.